TUH was one of the first funds in Australia to achieve accreditation under the new Private Health Insurance Code of Conduct.  This voluntary code represents a new standard of  service to promote communications and understanding between private health insurers and their members.

The code ensures TUH:

• Continually works towards improving the standards of service we offer to our members;
• Provides information in plain language about our products and services;
• Provides easy access to our internal dispute resolution procedures; and
• Keeps your information confidential in accordance with privacy principles.

Accreditation is a significant achievement and confirms TUH’s commitment to excellence in delivering quality products and services to our members.

For a copy of the Private Health Insurance Code of Conduct brochure, please contact TUH Risk Manager & Compliance Officer Steve Brazil on (07) 3259 5897 or download from the following website http://www.privatehealth.com.au/codeofconduct

 

Internal dispute resolution

Teachers' Union Health has established a simple 3-step policy to ensure that concerns raised by members are dealt with in a timely, professional and consistent manner.

Step 1: TUH staff member attempts to resolve the issue with the member directly
Step 2: If the member is dissatisfied, it will be referred to the staff member's supervisor
Step 3: If the issue remains unresolved, it will be referred to an Executive Manager

The final recourse for unresolved issues is the Private Health Insurance Ombudsman.

At all times TUH will attempt to keep members informed of progress and resolve the issue in a timely manner.

For further enquiries, please contact TUH Complaints Officer Dianne Bell on (07) 3259 5854.